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Last updated: Jan 26, 2026 · Methodology v2026.01.1

Appointment Reminder ROI Calculator

Estimate revenue recovered when reminders reduce no-show rates.

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What you'll need

  • Appointments per month and baseline no-show rate.
  • Reminder lift percentage and ticket value.

What you'll get

  • Recovered appointments per month.
  • Revenue and profit recovered.

Worked example

How the number is worked out

A physio clinic weighing up whether automated reminders would pay for themselves.

Starting from

Appointments a month260
No-show rate today12%
Reduction reminders are assumed to bring40%
Average ticket$140

Working

No-shows today (260 × 12%)31
Recovered by reminders (× 40%)12
What that is worth$1,398 – $2,097 a month

Twelve appointments a month that would otherwise have been empty. The 40% lift is an assumption, stated rather than buried — change it and the answer moves with it, which is the honest way to read any ROI figure.

How this was calculated

Methodology v2026.01.1. These estimates are directional and depend on inputs and assumptions.

  • Appointments per month × no-show rate for baseline loss.
  • Reminder lift reduces the no-show rate.
  • Recovered appointments × average ticket value.
  • Gross margin optional for profit impact.

FAQ

What is reminder lift?

Reminder lift is the percentage reduction in no-shows after reminders are consistently sent.

Are these estimates exact?

No. They are directional so you can see the size of the leak before refining assumptions.

Can I change the assumptions?

Yes. Adjust the inputs to reflect your business and rerun the numbers.

Why use a range instead of a single number?

Ranges reflect uncertainty and help you stress-test best and worst cases.

Does this include profit?

Use the gross margin input to translate revenue impact into profit impact.

Benchmarks

Want to know what's normal?

Want to understand why this is happening?

Put your own numbers against real data and see what actually moves this.

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No account required.

Tools that support the system

The tool is the starting point. Moonshot is where you carry the work forward.

The tool is the starting point. Moonshot is the software that keeps the issue, next move, and follow-through visible over time.

Appointment Reminder ROI Calculator | Moonshot